MSC Musica
MSC Cruises
Ship information
MSC Musica
Ellen Uzelac
Cruise Critic
When MSC Crociere's Musica launched in mid-2006, there was a sense of breathless expectancy about the line's newest and largest ship. Among other things, would this grand addition, christened by no less a luminary than Sophia Loren, help MSC grab a larger slice of the English-speaking market in its native Mediterranean waters? Would it convince those coveted English speakers to experience a cruise line that proudly bills itself as: "Beautiful. Passionate. Italian."?
But first: Why would an Italian cruise line, on its home turf, care so much about attracting English-speaking passengers like us? As Nino Gaetano Fontana, Musica's hotel director, framed it on our recent cruise: "We operate in a global market today, and we don't have too much market share in England or the U.S. We're marketing to all English speakers. But it's important that they know we are Italians -- who speak English."
Cruise-wide, according to Fontana, MSC has doubled the number of English-speaking passengers in the last three years. By default, most of the line's Caribbean cruises cater to North American travelers. The real test lies in Europe, where Musica is based. On our Mediterranean cruise, off-season in January, 299 of the 2,500 passengers hailed from the U.S., Great Britain, Australia and Canada. Just seven of us were Americans. By far the largest group -- over 1,200 -- were from Germany. Surprisingly, only 205 were Italian. In all, there were passengers representing more than a dozen countries.
It's interesting math for the forward-thinking MSC, and for us it added up to this: The immaculate Musica -- loaded with special touches like a super-size movie screen over the pool; stylish cabins; sensational night-time entertainment; and one of the best Japanese restaurants I've ever been to -- is a terrific ship. It certainly stands up to the competition. But Musica's essence for us as Americans was the multi-cultural element, which added a dramatic and sometimes difficult dimension to the trip.
Here's why. While English is Musica's official language, as it is for air traffic, some things get lost in translation. When we reported our telephone wasn't working, the woman at reception was convinced we were talking about the TV or the Internet. The phone never did get fixed. During a bilingual shore excursion to Mount Vesuvius, the promised English version gave way disappointingly to German-only. Our English-speaking shipboard hostess -- each nationality has an appointed liaison -- told us she received emphatic complaints about the limited number of in-cabin films in English.
On the other hand, labels at the buffets are in English and Italian. When public announcements are made, they're delivered in five -- count them five -- languages. Except for the wine bar, where the menu is in Italian, all of the bar menus are in English. And, of course, each of us received a daily program in our native language.
But our international cruise experience left us with some lasting memories:
The elderly German woman who, in her shower cap, had a soak in the hot tub on the pool deck each morning at sunrise, no matter the chill factor.
Animated trivia contests played out in the Tucano lounge, nationality pitted against nationality (with questions such as: From which part of Jupiter's body was Minerva born? What's the name of the third Beethoven symphony? In the Bible, what was created on the fourth day?). Imagine that those questions were asked five times apiece -- in five different languages.
The Italian man who expressed displeasure that Italian isn't the preferred language.
That magic moment, after days of watching Euro-centric news, when CNBC Europe appeared briefly on our TV one night with, of all things, "The Tonight Show with Jay Leno." It nearly made us giddy.
The Northern Europeans, bundled up in jackets, hats and scarves, with faces raised to the sun from precisely-placed deck chairs.
The realization that, except for chatting with a woman from Wisconsin who has lived in England for 30 years, we never heard a single American accent the entire cruise.
Editor's Note: Prices onboard are listed in euros; the exchange rate we're using is approximately 1 euro to $1.30; check XE.com's currency converter for more up-to-date rates.
Cruise Line
MSC
Tonnage
92,409
tons
Ship Length
961
feet
Launched
2005
Guest Cabins
1,275
Cabins
Occupancy
3,013
passengers
Ship information
MSC Musica
Ellen Uzelac
Cruise Critic
When MSC Crociere's Musica launched in mid-2006, there was a sense of breathless expectancy about the line's newest and largest ship. Among other things, would this grand addition, christened by no less a luminary than Sophia Loren, help MSC grab a larger slice of the English-speaking market in its native Mediterranean waters? Would it convince those coveted English speakers to experience a cruise line that proudly bills itself as: "Beautiful. Passionate. Italian."?
But first: Why would an Italian cruise line, on its home turf, care so much about attracting English-speaking passengers like us? As Nino Gaetano Fontana, Musica's hotel director, framed it on our recent cruise: "We operate in a global market today, and we don't have too much market share in England or the U.S. We're marketing to all English speakers. But it's important that they know we are Italians -- who speak English."
Cruise-wide, according to Fontana, MSC has doubled the number of English-speaking passengers in the last three years. By default, most of the line's Caribbean cruises cater to North American travelers. The real test lies in Europe, where Musica is based. On our Mediterranean cruise, off-season in January, 299 of the 2,500 passengers hailed from the U.S., Great Britain, Australia and Canada. Just seven of us were Americans. By far the largest group -- over 1,200 -- were from Germany. Surprisingly, only 205 were Italian. In all, there were passengers representing more than a dozen countries.
It's interesting math for the forward-thinking MSC, and for us it added up to this: The immaculate Musica -- loaded with special touches like a super-size movie screen over the pool; stylish cabins; sensational night-time entertainment; and one of the best Japanese restaurants I've ever been to -- is a terrific ship. It certainly stands up to the competition. But Musica's essence for us as Americans was the multi-cultural element, which added a dramatic and sometimes difficult dimension to the trip.
Here's why. While English is Musica's official language, as it is for air traffic, some things get lost in translation. When we reported our telephone wasn't working, the woman at reception was convinced we were talking about the TV or the Internet. The phone never did get fixed. During a bilingual shore excursion to Mount Vesuvius, the promised English version gave way disappointingly to German-only. Our English-speaking shipboard hostess -- each nationality has an appointed liaison -- told us she received emphatic complaints about the limited number of in-cabin films in English.
On the other hand, labels at the buffets are in English and Italian. When public announcements are made, they're delivered in five -- count them five -- languages. Except for the wine bar, where the menu is in Italian, all of the bar menus are in English. And, of course, each of us received a daily program in our native language.
But our international cruise experience left us with some lasting memories:
The elderly German woman who, in her shower cap, had a soak in the hot tub on the pool deck each morning at sunrise, no matter the chill factor.
Animated trivia contests played out in the Tucano lounge, nationality pitted against nationality (with questions such as: From which part of Jupiter's body was Minerva born? What's the name of the third Beethoven symphony? In the Bible, what was created on the fourth day?). Imagine that those questions were asked five times apiece -- in five different languages.
The Italian man who expressed displeasure that Italian isn't the preferred language.
That magic moment, after days of watching Euro-centric news, when CNBC Europe appeared briefly on our TV one night with, of all things, "The Tonight Show with Jay Leno." It nearly made us giddy.
The Northern Europeans, bundled up in jackets, hats and scarves, with faces raised to the sun from precisely-placed deck chairs.
The realization that, except for chatting with a woman from Wisconsin who has lived in England for 30 years, we never heard a single American accent the entire cruise.
Editor's Note: Prices onboard are listed in euros; the exchange rate we're using is approximately 1 euro to $1.30; check XE.com's currency converter for more up-to-date rates.
Cruise Line
MSC
Tonnage
92,409
tons
Ship Length
961
feet
Launched
2005
Guest Cabins
1,275
Cabins
Occupancy
3,013
passengers
Cabin Information
15 Cabin types available with images
Available on decks: Deck 8 - Forte
Available on decks: Deck 5 - Grazioso
Available on decks: Deck 8 - Forte
Available on decks: Deck 10 - Minuetto
Available on decks: Deck 8 - Forte
Available on decks: Deck 10 - Minuetto
Available on decks: Deck 12 - Virtuoso
Available on decks: Deck 8 - Forte
Available on decks: Deck 10 - Minuetto
Available on decks: Deck 15 - Cantata
MSC Musica has 15 cabin types available
Balcony Cabins
Balcony Cabins
Balcony Cabins
Balcony Cabins
Balcony Cabins
Balcony Cabins
Balcony Cabins
Suite Cabins
Deck Plans
12 deck images available
Entertainment on Musica hums, day and night. Typical of the daytime activities: jewelry-making class; Tango, Samba and Merengue lessons; cooking demonstrations; Italian lessons; bingo; trivia contests; art auctions; exercise classes (stretching, aerobics, jogging); and wine tastings.
Musica, musica, musica (er, music) is omnipresent, beginning at midday and lasting well into the night. Particularly popular are Los Paraguayos, a mariachi band, and the all-female Angels Quartet, which plays classical and romantic standards. Teatro La Scala hosts two shows each night, at 8:30 p.m. and 10:30 p.m. The shows -- "Celtic Spirit," "Le Cirque Immaginnaire," "Classical Concert with Angels Quartet" and "A Night in Paris" as examples -- are first-rate and not surprisingly, attract big crowds.
As for shore excursions, there are as many as five options at each port of call. In Naples, for instance, passengers can choose among tours of Pompeii, Mount Vesuvius, the historic city center, Sorrento and the Royal Palace of Caserta. It doesn't get much better than that. What can be improved upon is the disembarkation process for excursions. In a word, it's bedlam. Basically, hundreds of people, speaking different languages, descend into the appointed lounge to retrieve from harried shore excursion staffers the coded badge that signifies which bus they are to board. Lines are long and patience short. This didn't happen at just one port of call; it was all of them. One possible solution: Deliver the badges in advance to the stateroom, which is how the shore excursion tickets are dispensed in the first place.
Musica has two formal dining rooms with early and late dinner seatings, L'Oleandro and Le Maxim's. Lunch is served in the dining rooms as well. Impressively, there are plenty of two- and three-tops. The dining rooms seem massive, but at our table for two, we felt quite cozy.
The food on Musica is uneven. I know this won't surprise folks at MSC. In fact, they're trying to fix it. But the truth of the matter is that a wildly successful entree one night -- the Sorrento-style pork piccatas with fresh tomato and mozzarella and the beef tournedos come to mind -- might be followed by a bomb: roast guinea fowl that's overcooked, grainy and almost inedible, or a dry and sauceless Indian beef curry. And, with the exception of the appetizers, which are creatively crafted, there's a "who cares?" element to the presentation. Offsetting that is top-of-the-line service from the waitstaff, who are both gracious and flexible. One night, for example, our waiter happily created an entree for me from two of the appetizers. Another time, he located a bottle of wine that wasn't on the menu.
As for the menus, they are robust: three appetizers; a salad of the day; a couple of soup choices; a pasta and risotto; four main courses; three vegetables; bread; and desserts. As if that weren't enough, each dinner menu features an international specialty; two vegetarian selections; two low-calorie alternatives; and, each night, a different offering from regions throughout Italy. Then there is the "Always Available" menu, which includes spaghetti and grilled chicken, beefsteak or salmon.
The wine list is also impressive at just under 100 bottles. Note: Musica offers an "MSC Wine Package" featuring various combinations of wine and bottled water, starting at 75 euros (about $100).
To its credit, Musica has an excellent alternative restaurants: Kaito Sushi Bar, which operates from noon to 4 p.m. and from 6 p.m. to midnight. I can't say enough about Kaito, which is priced according to item. Our lunch for two -- a seafood and vegetable tempura, chicken teriyaki and two glasses of wine -- was 30 euros (about $39). It's the same menu, lunch and dinner. Reservations are recommended.
Breakfast and lunch are served buffet-style in the Gli Archi cafeteria. You can get eggs cooked to order at breakfast. There's a fruit bar, a yogurt and cereal station, an island with cheeses and cold cuts, and a bar serving up to a dozen kinds of bread. Lunch is something else: a hamburger and hot dog grill, a pizzeria, a wonderful salad and fruit bar and hot menu items such as roast veal, beef stroganoff, stuffed pork, meatballs, fried fish, Portuguese green beans, potatoes and zucchini. We found that by sticking to salads and fruit, you couldn't miss. A heads up: The two buffet lines, on either side of the cafeteria, have different offerings. Foolishly, it took us days to figure that out.
One of the nicer things about the buffet is the ability to dine outside on the pool deck. It's not nearly as frantic as the cafeteria, and with the strains of classical music piped in over a sound system, it can be quite enjoyable.
At 11:45 each night, there is somewhere onboard a complimentary themed buffet -- canapes, fruit flambe, pasta, crepes flambe, snacks. On certain nights in the Gli Archi cafeteria, as highlighted in the daily program, there's an a la carte pizzeria, priced per item.
Room service, consisting basically of light fare, is available 24 hours. Continental breakfast is served free of charge. Otherwise -- and this is more common on European lines than it is on American ones -- the seven items on the menu -- sandwiches, salads, a cheese and fruit tray, and the dessert of the day -- cost roughly 3 euros each (about $4).